Frequently asked questions
What is Graflo?
GRAFLO is an online toy store owned by Meadeast Mart LLC, offering educational toys, art & craft kits, and fun diversified toys designed to spark curiosity and learning in children across the UAE.
Is it safe to shop on GRAFLO.TOYS?
Absolutely! We use secure payment gateways (TELR) and follow strict privacy policies to protect your personal information.
Where do you deliver?
We deliver across the UAE only. Orders are shipped domestically within the UAE via a third-party courier.
How long does delivery take?
Delivery within UAE typically takes 1 to 2 working days.
Do you offer free delivery?
Yes! We offer free delivery for orders over AED 150. For orders below AED 150, a flat rate of AED 20 per 5 kg is applied.
What payment methods do you accept?
We accept Visa, MasterCard online payment within the UAE.
Can I return or exchange my order?
Yes, you can return unused, unopened items within 14 days. Exchanges are only possible for defective or damaged products.
How long will my refund take?
Refunds are processed within 10 to 45 days via the original payment method, depending on your bank.
Can I cancel my order?
Yes, you can cancel your order within 24 hours of purchase. Refunds follow the standard processing timeline.
What happens if my delivery is delayed?
We aim to deliver within the stated timeframe. However, if there are any unforeseen delays, we will notify you immediately. For any concerns, please contact our support team.
How do I update my account information?
Log in to your account on our website and update your personal details under the account settings section.
Do you have a loyalty program or regular discounts?
Yes, we offer exclusive deals and discount codes periodically. Stay connected through our social media and website to take advantage of these offers.
How can I contact customer support?
Please email us at contact@graflo.toys or through our WhatsApp Business +971502000747 for any questions or assistance.