Privacy Policy
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://www.graflo.toys/.Personal Information We Collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
How Do We Use Your Personal Information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing Your Personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. We use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We do NOT store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to any third parties.
We will not pass any debit/credit card details to third parties.
https://www.graflo.toys/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, https://www.graflo.toys/ cannot guarantee the security of any information that is disclosed online.
https://www.graflo.toys/ is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties, different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information they collect.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
Amazon Marketplace Data
We sell on Amazon, and we use Amazon’s Selling Partner API to bring our own sales records into our accounting system automatically. This section explains what that involves.
What we receive. For orders placed through Amazon, we receive the order reference, the products and quantities, the amounts charged, the fees Amazon deducts, the taxes applied, and the delivery city, region and country. We do not receive or store your name, your email address, your telephone number or your street address through this route. Amazon holds those details and handles your delivery.
Why we need it. We use this information for one purpose: to produce accurate accounting records and to file VAT correctly with the UAE Federal Tax Authority and the Zakat, Tax and Customs Authority in Saudi Arabia. It is not used for marketing and it is not used to build a profile of you.
Where it is kept. The data is stored on servers we control, hosted with Amazon Web Services, and is transferred into our accounting system, Zoho Books. Both are service providers acting on our behalf. Transfers are encrypted, and our backups are encrypted at rest.
Who can see it. Access is limited to the owner of the business. It is not sold, rented, or shared with anyone else.
How long we keep it. We keep accounting records for at least the period required by UAE and Saudi tax law, after which they are deleted.
Questions. Write to us at contact@graflo.toys and we will answer.
Changes
The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
Cookie Policy
We use cookies to enhance your browsing experience, serve personalized ads or content, and analyze our traffic. You can choose to disable cookies through your browser settings. For more details on how we use cookies, please visit http://www.allaboutcookies.org.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at contact@graflo.toys.
Contact form data. When you submit our contact form, we collect the information you provide along with your IP address and approximate country, which we use to respond to your enquiry, prevent fraud and abuse, and keep our website secure. We retain these records for up to 12 months and do not sell them or share them with third parties except as required to operate our website or comply with the law.